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Steve Simpson’s global presence is a demonstration of the demand for his insights: Steve has featured at conferences across the globe. His talent lies in helping teams to differentiate their cultures—assisting organisations to create cultures that enable future success while at the same time making them great places to work.
Typically, Steve will share his insights through the lens of his UGRs (unwritten ground rules) concept that has been acclaimed as a breakthrough in understanding and transforming workplace cultures.
One key to the demand for Steve’s presentations lays in the fact that he partners with organisations, sometimes intensely, to create and lock-in change. So Steve’s insights aren’t solely based on theory—rather, he is able to capitalise on his ongoing work with organisations of all sizes across the globe and apply these learnings.
Steve was recently invited to tour Australian cities with Harvard Professor Rosabeth Moss Kanter to run seminars on leadership, change and workplace culture. The seminars were a huge success, with one leader noting— ‘Just a great, great day! Thank you so much. I am indebted. Rosabeth and Steve were fantastic’.
Steve is a past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was an invited member of an international team studying standards of World Class Customer Care, organised through the US-based SOCAP. He has also achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker accreditation recognised by the International Federation of Professional Speakers.
He has a Master’s Degree from the University of Alberta, is the author of two books and is a contributing author to a further two books, the latest being ‘A Culture Turned’.
Steve’s client list makes for impressive reading – these include Kmart Australia and NZ (over eight years) McLaren Automotive in the UK (over four years), Next (UK), Toyota Australia, Stryker, Royal Yacht Britannia, Lego, and many, many more.
Steve has developed a new presentation for the ‘Covid world’ that we now live in that makes your organisation worlds best practice operating in the new normal.
Many cues have been supplemented with new ones when people interact primarily via Zoom or Teams. For example, in place of the ‘meeting after the meeting’, communications occur via text during meetings and by phone after meetings.
While cultures will continue to drive behaviours, many, and perhaps most cues have changed, so leading cultures will now be more complex – but no less important.
‘How refreshing to have a conference presentation that was not only engaging and entertaining but which provided immediate, tangible actions that can be applied in any organisation including at Board level to address issues of culture and hidden behaviours.’
‘At this year’s HDI Conference in Las Vegas, I had the opportunity to attend Steve Simpson’s presentation on UGRs. His presentation was a highlight of the conference. Steve’s sense of humour, credibility, and subject matter gave me pages of notes to use in my own consulting and training.’
To see what Steve can bring to your organisation take the time to see him in action here
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