About Jaquie
Jaquie Scammell believes everyone has a purpose. When people in business know what their value is, they contribute to the higher purpose of the business. The more engaged and happy staff are in the workplace, the healthier a business.
What Jaquie stands for
Why serve when we can inspire? My eyes light up when I witness an employee connect with a customer, showing signs that they want to be there, they are in the moment and they believe in what they are selling. I am obsessed about systems and people. I believe a culture of disciplined people, disciplined thoughts and therefore disciplined actions lead to processes and procedures that give people in business clarity, confidence and empower them to let ‘their’ light shine.
Good companies focus purely on profit; great companies focus on their higher purpose – to create great results for their customers and make a difference in their lives.
What I do. I am currently in the world of Sports and Entertainment as Director, Customer Relations at Tennis Australia. The purpose of the role is to integrate people, community and customer to become true advocates for the sport of Tennis.
What I have done in my past life? My starting platform for the love of; positive working cultures, connectedness between community & business and how to give great customer service, began at my local McDonalds Restaurant from a very early age.
I’ve managed large hospitality contracts in the sports and entertainment industry located in the UK, Australia and New Zealand for major venues and stadiums such as:
Wembley National Stadium (UK), Emirates Stadium (UK),
Sydney Convention & Exhibition Centre, Melbourne & Olympic Parks, Sydney Cricket Ground & Sydney Football Stadium, Vector Arena, (NZ).
My bravest move to date was running a practice independently as a thought leader, serving many organisations of various sizes as mentor, facilitator, speaker and trainer on integrating workplace cultures with customer inspiration.
Jaquie is a wonderful infectious speaker.
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